1. Introduction

At Bassett’s Farm Logs, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website (www.bassettsfarmlogs.co.uk) or purchase our products.

2. Information We Collect

We may collect and process the following types of information:

  • Personal Information: such as your name, address, telephone number, and email address, provided when you place an order or contact us.
  • Payment Information: details needed to process payments, handled securely by our payment providers (we do not store full card details).
  • Order Information: records of products purchased, delivery details, and correspondence.
  • Technical Information: including IP address, browser type, and cookies (see Section 8).

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver your orders.
  • To communicate with you regarding your purchase, returns, or queries.
  • To improve our website and customer experience.
  • To comply with legal obligations, such as tax and accounting requirements.
  • (If opted in) To send you marketing emails or promotions – you can opt out at any time.

4. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR to process your data:

  • Contract: to fulfil orders and provide services you request.
  • Legal Obligation: to comply with UK laws and regulations.
  • Legitimate Interests: to improve our services and communicate relevant information.
  • Consent: for marketing communications, where you have opted in.

5. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your data only with:

  • Service Providers: such as delivery couriers, payment processors, and IT support, to fulfil your order.
  • Legal Authorities: if required to do so by law or to protect our legal rights.

All third parties are required to respect the security of your data and act in compliance with UK data protection law.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

7. Data Retention

We retain personal information only for as long as necessary:

  • For order and transaction records: up to 6 years, in line with UK tax and accounting laws.
  • For marketing purposes: until you withdraw consent.

8. Cookies

Our website uses cookies to improve functionality and user experience. Cookies are small text files placed on your device. You can manage or disable cookies through your browser settings. Some features of the site may not function properly without cookies.

9. Your Rights

Under UK GDPR, you have the following rights:

  • The right to access your personal data.
  • The right to request correction of inaccurate or incomplete data.
  • The right to request deletion of your data (subject to legal requirements).
  • The right to restrict or object to processing.
  • The right to data portability.
  • The right to withdraw consent for marketing at any time.

To exercise any of these rights, please contact us (see Section 11).

10. Children’s Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from children.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Bassett’s Farm Logs
Tel: 01892 836036
Email: info@bassettsfarmlogs.co.uk
Address: Bassett’s Farm, Hastings Road, Matfield, Kent, TN12 7HE

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. The updated version will always be available on our website.

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